Returns & Refund Policy – PAM Ergonomics
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Returns & Refund Policy

We hope you will be delighted with your purchases, but understand there will be times you
need to return items. If you change your mind and your item is unused and in its original
condition and packaging and has not been assembled, we can give you a full refund when
you return it within 30 days.

* There are a few items we can’t accept returns on such as bespoke items, desks, chairs, telephone headsets and activated software, unless of course they are faulty/damaged, or sent in error.

We will refund the monetary value of the items returned to us, at the price you purchased them, but not the delivery charge. The goods must be returned during business hours, carriage paid, in perfect condition in their original packaging, at your own cost. Please ensure that the section containing the returns address is taped securely to the outside of your packaging – returns will not be accepted back if any labels are stuck directly onto the product packaging or the packaging is
damaged. We reserve the right to refuse a refund if the goods returned are deemed to have been damaged or tampered with or used.

If you are returning an item because of an error on our part or because it is faulty/damaged, please contact us to advise when the item is packaged up and ready for collection. If you do not wish to take advantage of this free collection service, you are more than welcome to return the item at your own expense.

If goods are returned due to a fault on the item, this will be tested and if faulty, a replacement will be issued. If no fault is found, the item will be returned back to you.Please note that if you wish to exchange an item, you will need to return the original item for a full refund, then place a new order (which will include delivery costs again). For your protection we advise using a recorded delivery service and obtain a ;Proof of Posting Certificate;. We cannot accept liability for goods that get lost or damaged in transit back to us.

Refunds can only be made to the original method of purchase. Refunds are processed within 14 working days of receiving the item back to us. Our 30-day money back guarantee does not affect your statutory rights, in particular any right you have to return goods under the Consumer Contracts Regulations 2013.

It is your responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification. Any errors, omissions or damage to items must be notified to us, by telephone or email, within 24 hours of receipt of your delivery, or by the end of the next working day. This enables us to raise any queries with our couriers and with ourdespatch department.